One-stop solution for delivering omnichannel customer experiences at scale
No industry has faced the brutal force of digital disruption more than retail. Retailers today have to shift their focus from the products they sell to the experiences they provide. This is possible only with the convergence of physical and digital worlds that offers personalized shopping experiences to the digital-savvy customers.
In today’s digital age, customers may start their shopping journey by seeing a social media ad, then checking it out on the retail website and finally purchasing it in-store. But do retailers have the capability to identify this customer as a single customer with multiple touchpoints?
Only those retailers will win in the digital economy that identifies these vivid customer journeys and provide hyper-personalized shopping experiences, regardless of channel or touchpoint.
With Omuni, retailers can now unlock new and emerging customer journeys and deliver seamless customer experiences at scale— with a unified 360-degree view of customers across all touchpoints.
End-to-end customer journeys
Omuni's extensive retail experience covers all the phases in customer journeys.
01
Discovery
Help your customers discover their favourite products anytime, anywhere and on-the-go.
- Endless aisle
- Scan & shop
- Consumer app
- Lookbook
Ordering & fulfilment
Let your customers collect and/or return their favorite products in-store or online, leading to fulfilling customer experience.
- Website/app ordering
- Buy online pick up at the store
- Store and warehouse fulfilment
03
Assisted selling
Access your inventory in a single interface and increase your Like-to-like (LTL) sales.
- Save the sale
- Endless aisle
- Clienteling
Personalization
Deliver hyper-personalized shopping experiences across multiple touchpoints and build meaningful relationships with actionable insights about your customers.
- Personalized omnichannel emails
- Loyalty
- Business intelligence
- Dynamic vouchers and pricing
05
Clienteling
Deliver integrated shopping experiences that allow your channel-hopping customers to shop anywhere and everywhere, whether its in-store, online or both simultaneously.
- Native app
- Omnichannel enabled personalization
- CRM
Checkout
Facilitate faster check-outs and let your customers simply buy online and pick at the nearest store, try new recommendations, return existing products online, web, mobile or in-store.
- Omnichannel checkout
- Payment gateway integration
What makes omuni really awesome?
Arvind lineage
Products from retail practitioners who understand retail, both technological and operational
Zero-calorie-omnification
Omuni integrates with existing ERP I POS I WMS I IMS I 3P marketplaces
Success fee model
Pay as you go and pay as you succeed, no hardware cost involved
Tried & tested
Powers omnichannel retail experiences over 5000+ stores for 50+ global brands
Faster time to market
Go live in less than five weeks
Retail enablement
Empowers process transformation, on-ground support, change management and workforce training.
Journey-as-a-service
Powers online & offline through endless aisle, save-the-sale, click & collect, scan & shop etc.
Omni-in-a-box
Delivers customer journey’s in the cloud at one go with omnified analytics, loyalty, store-site etc.
What sets us apart?
Here's why omuni is a preferred partner of choice for global brands
5000+
Stores powered
1+
Billion GMV of orders
50+
Global brands
8%
Like to like growth
What is our thought process?
Talk to our omnichannel experts
Connect with us today to fix an appointment for a product demo and more details.
