Roles & Responsibilities
- Revenue Generation:
- Driving revenue generation as per the brands and market potential and ensuring that the targets are achieved on month to month basis Control Pickfail SLA: Ensuring that the pickfail SLA's are controlled.
- Also having a regular check and suggesting changes in the sourcing logics depending on the performance and constraints if any
- Store Onboarding & Trainings:
- Ensuring 100% active stores are onboard in the region and discussions with the brand team.
- Ensuring a proper training programme is designed for CRT and post that in-store training is also conducted.
- Cross Functional Collaboration: Liaising with various functions within the organisation to ensure utmost customer satisfaction by consistently improving the SLA & service standards.
- Ensuring there are no delays due to dependency on any other function within the organisation
- Customer Orientation:
- Ensuring goals are set considering the customer is always kept first and utmost priority is given to solve the purpose of business growth and customer service
- New Initiatives: Designing a new process or project or action by going extra mile to bring in positive implications on the business or processes
- Retail Experience:
- Need to have handled store operations and knowledge about retail industry
- Training Skills:
- Must communicate information clearly and facilitate learning to diverse audiences.
- They also must be able to effectively convey instructions to their audiences so that processes are understood and followed
- Account Management: Must have the ability to manage various accounts for the assigned region so that customer experience is enhanced and business is upscaled.
- Analytical Skills:
- Must have the ability to collect and analyze information, problem-solve, and make decisions as per the business needs
Ideal candidate
- Understand and empathizes with Retail and its pain points
- Comes with 2 - 4 years of relevant work experience Has demonstrated ability of having handled
- Retail Operations, in a B2B organization preferably
- Brings demonstrated systems and process thinking capabilities
- Analytics skills, communication skills
- The ability to work across geographies and cultures
