Know your customers and elevate the customer experience with increased sales

Today’s digital-savvy customers use channels from the web, mobile, social media, to physical store depending on the convenience and their preference of choice to interact with their favourite brands. These engagements generate large volumes of unstructured data. 

With omuni, you can easily process huge data lakes to understand ever-changing customer behavior and act accordingly. Omuni’s real time personalization uses actionable insights from data to optimize real-time marketing effectiveness, such as sending hyper-personalized emails, dynamic and personalized vouchers, earning and burning loyalty points, target customers with next best offers, adjust pricing real-time or provide real-time information about customers.

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Feature highlights

Omuni helps you to know and target your customers better

Personalized omnichannel emails

Omuni combines data with context to make it easier for you to analyze your customer type and deliver personalized email communication at scale.

Loyalty

Omuni uses customer data to deliver cross-channel and personalized shopping experiences. It helps you to unlock the 360-degree view, create “wow” experiences and maximize the lifetime value of your customers.

Business intelligence

Omuni has vast experience in building huge data lakes that host tons of consumer insights. These can diagnose the actual problem statement, describe why and how to resolve, and unlock the predictive nature of your customer’s next set of actions.

Dynamic vouchers & pricing

Omuni leverages existing customer data (purchase history, shopping pattern or browsing behavior) to create dynamic moments such as pricing, coupons/vouchers, that are instantly personalized across touchpoint.

What makes omuni really awesome?

Here’s what makes omuni world’s #1 omnichannel platform

Arvind lineage

Products from retail practitioners who understand retail, both technological and operational

Zero-calorie omnification

Omuni integrates with existing ERP I POS I WMS I IMS I 3P marketplaces

Success fee model

Pay as you go and pay as you succeed, no hardware cost involved

Tried & tested

Powers omnichannel retail experiences for 50+ global brands across 5000+ stores

Faster time to market

Go live in less than five weeks

Retail enablement

Empowers process transformation, on-ground support, change management and workforce training

Journey-as-a-service

Powers online & offline through endless aisle, save-the-sale, click & collect, scan & shop etc.

Omni-in-a-box

Delivers customer journey’s in the cloud at one go with omnified analytics, loyalty, store-site etc

What sets us apart?

Here's why omuni is a preferred partner of choice for global brands

5000+

Stores powered

1+

Billion GMV of orders

50+

Global brands

8%

Like to like Growth

What is our thought process?

Talk to our omnichannel experts

Connect with us today to fix an appointment for a product demo and more details.